FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Delivery
Below are some common questions about shipping and delivery
When will my order be shipped?
Orders are prepared within 1–2 weeks of purchase. Once your order leaves our facility, you’ll receive a confirmation email with tracking. Please visit our Shipping Policy page for full details.
How long does delivery take?
Major destinations typically arrive within 5–10 business days after dispatch. Delays may occur due to holiday or courier conditions.
Do I have to pay customs or import fees?
No — we covers all import duties and customs fees on international orders. You will not be charged additional fees at delivery.
Product & Performance
Below are some of are common questions about product and performance
What makes ORUUN different?
ORUUN combines engineered performance fabrics with expressive athletic design — built to train hard and stand out.
Is the material breathable in hot weather?
Yes. The fabric is optimized for ventilation and quick-drying comfort in warm conditions.
Will the color fade after washing?
No. We apply dye sublimation technology — a process where color is infused directly into the fabric fibers rather than sitting on top of the surface.
This means the print won’t crack, peel, or wash out.
Size & Fit
Below are some of are common questions about size and fit
Are the sizes true to fit?
Yes. Our sizing follows standard athletic fit. We recommend checking the size guide for best accuracy.
What if I’m between sizes?
If you prefer a fitted feel, size down. For a relaxed fit, size up. Our fabric has natural stretch for comfort.
Is the fit designed for running or casual wear?
Both. Our silhouette is built for performance but styled for everyday movement.
Returns & Refunds
Below are some of are common questions about return and refund
What is your return policy?
We accept returns on unworn items in original condition within 30 days of delivery.
For full eligibility details and instructions, please refer to our Return Policy page.
What if my item arrives damaged or incorrect?
Contact us within 7 days of delivery with your order number and photos. Our team will resolve it quickly.
When will I receive my refund?
Refunds are issued after your return is received and inspected. Processing typically takes 5–7 business days.
Others
Below are some common questions about our products
Collaborations & Partnership
We’re always open to creative partnerships and fresh ideas. Whether you're an artist, brand, or content creator, we’d love to hear from you.
Bulk Order Enquiries
We welcome bulk order requests for teams, organizations, events, and resellers. If you are interested in placing a large quantity order or exploring custom production options, please contact us at support@oruun.com with your requirements. Our team will respond promptly with tailored solutions, pricing, and lead times to meet your needs.
Gift Card Option
Give the gift of choice with an ORUUN digital gift card. Perfect for any occasion, our gift cards let your friends and loved ones choose their favorite styles. Available in multiple values and delivered instantly via email. Gift cards never expire and can be used storewide. For custom amounts or bulk gifting, contact us at support@oruun.com.